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Privacy Policy

Data Protection Statement

We appreciate you visiting our websites and we thank you for your interest in our hotel. Protection of personal data is a very important issue for us. Therefore, the processing of personal data of a data subject, for instance of names, postal or e-mail addresses and phone numbers, is carried out in accordance with the applicable European and national legislation.

If data processing is necessary, but there is no legal basis for such processing, we generally request a consent from the data subject.

You can revoke your declaration of consent with future effect at any time. Please contact then the controller. Contact information is indicated at the end of this data protection statement.

In the following chapters, our company Panorama Hotel & Service GmbH respectively Wald & Schlosshotel Friedrichsruhe (hereinafter called “our company”, “we”, “us” etc.) would like to inform the general public about nature, extent and purpose of the data processed. In this data protection statement the persons concerned shall furthermore be informed of the rights granted to them.

Definitions

The data protection statement of our company is based on the terms, which the European legislative and regulatory authority uses in the EU General Data Protection Regulation (hereinafter called “GDPR”). Our data protection statement aims to be easy to read and to understand by general public as well as by our customers or business partners. To guarantee this we shall first explain the terms used.

We use in this data protections statement and on our internet homepage, inter alia, following terminology:

Personal data means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data subject means any identified or identifiable natural person whose personal data is processed by the party responsible for the processing.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Controller or the party responsible for the processing means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Rights of the data subject

Right to confirmation: Every data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed.
If a data subject wishes to make use of this right of confirmation, he/she can contact the controller at any time.

Right of access by the data subject: Any data subject affected by the processing of personal data shall have the right at any time and free of charge to obtain from the controller information concerning the personal data stored about him or her and to get a copy of such information. Furthermore, the European legislative and regulatory authorities have granted to the data subject rights on the following information:

  • the purposes of the processing
  • the categories of personal data concerned
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
  • the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing
  • the right to lodge a complaint with a supervisory authority
  • where the personal data are not collected from the data subject, any available information as to their source
  • the existence of automated decision-making, including profiling, referred to in the Art. 22 Para. 1 and 4 GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject

Further, the data subject has also right of access to information, whether personal data are transferred to a third country or to an international organisation. If that is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

When the data subject wishes to make use of this right of access, he or she can at any time contact the data processing controller.

Right to rectification: Every data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Further, taking into account the purposes of the processing, the data subject shall also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If the data subject wishes to make use of this right of rectification, he or she can at any time contact the data processing controller.

Right to erasure (right to be forgotten): Every data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, where one of the following grounds applies and data processing is not necessary:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The data subject withdraws consent on which the processing is based according to Art. 6 Para. 1 lit. a GDPR, or Art. 9 Para. 2 lit. a GDPR, and where there is no other legal ground for the processing.
  • The data subject objects to the processing pursuant to Art. 21 Para 1 GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21 Para 2 GDPR.
  • The personal data have been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
  • The personal data have been collected in relation to the offer of information society services referred to in Art. 8 Para. 1 GDPR.

 

If one of the abovementioned reasons applies and the data subject would like to demand erasure of his or her personal data, which have been stored by us, he or she can at any time contact the controller. The request of the data subject will be fulfilled promptly.

If the personal data have been made public by our company and if we as controller are obliged pursuant to Art. 17 Para 1 GDPR to erase the personal data, our company taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers which process the disclosed personal data that the data subject has requested from these other data controllers the erasure of all links to such personal data or of copies or replications of such personal data. This paragraph shall not apply if processing is necessary. The controller will then case-by-case make the necessary arrangements.

Right to restriction of processing: Each data subject affected by the processing of personal data shall have the right to request from the controller restriction of processing where one of the following condition applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.
  • The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
  • The data subject has objected to processing pursuant to Art. 21 Para. 1 GDPR and the verification is pending, whether the legitimate grounds of the controller override those of the data subject.

 

If one of the abovementioned reasons is present and the data subject would like to request restriction of his or her personal data, which have been stored by us, he or she can at any time contact the controller. The restriction of processing will be effectuated without delay.

Right to data portability: Each data subject affected by the processing of personal data shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. He or she has also the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to Art. 6 Para. 1 lit. a GDPR or Art. 9 Para. 2 GDPR or on a contract pursuant to Art. 6 Para. 1 lit. b GDPR and the processing is carried out by automated means. Right of data portability shall not apply to processing necessary for the performance of a task to be carried out in the public interest or in the exercise of official authority delegated to the controller.

In exercising his or her right to data portability pursuant to Art. 20 Para. 1 GDPR, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this right shall not adversely affect the rights and freedoms of others.

In order to enforce the right to data portability the data subject can at any time contact the controller.

Right to object: Each data subject affected by the processing of personal data shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on Art. 6 Para. 1 lit. e GDPR or Art. 6 Para. 1 lit f GDPR. This also applies to profiling based on those provisions.

In case of an objection our company shall no longer process the personal data, unless we can show compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the purposes of establishment, exercise or defence of legal claims.

Where personal data are processed by our company for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This includes also profiling to the extent that it is related to such direct marketing.

Where the data subject submits an objection to us against processing for direct marketing purposes, the personal data shall no longer be processed for such purposes by us.

Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to Art. 89 Para. 1 GDPR, the data subject, on grounds relating to his or her particular situation, shall have the right to make an objection to us against processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may directly contact the controller. In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.

Automated individual decision-making, including profiling: Each data subject affected by the processing of personal data shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on him or her, or in a similar manner significantly affects him or her. The aforementioned right shall not apply, if the decision

  • is necessary for entering into, or performance of, a contract between the data subject and a data controller;
  • is authorised by Union or Member State law to which the controller is subject, and this legislation lays down suitable measures to safeguard the rights, freedoms and legitimate interests of the data subject; or
  • is based on explicit consent of the data subject

If the decision to enter into, or to perform, a contract between the data subject and the controller is required, or if the decision is made with the explicit consent of the data subject, our company shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.

If the data subject wishes to assert the right of automated individual decision-making, he or she can contact the controller at any time.

Right to revoke the declaration of consent: Each data subject affected by the processing of personal data shall have the right to withdraw his or her consent at any time.

If the data subject wishes to make use of the right to revoke the declaration of consent, he or she can contact the controller at any time.

Right to lodge a complaint with a supervisory authority: Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this Regulation. A list of the state data protection officers and their contact details can be found at the following link:

https://www.bfdi.bund.de/DE/Service/Anschriften/anschriften_table.html

The data protection supervisory authority responsible for us is:
The State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg
Dr. Stefan Brink
P.O. Box 10 29 32
70025 Stuttgart
or:
Lautenschlagerstraße 20
70173 Stuttgart
Phone: +49 7 11/61 55 41-0
E-mail: poststelle@lfdi.bwl.de

Cooperation with processors and third parties

If we disclose data to other people and companies (processors or third parties) as part of our processing, transmit them to them or otherwise grant them access to the data, this will only be done on the basis of legal permission (e.g. if the data is transmitted to third parties, as to payment service providers, in accordance with Art. 6 Para. 1 lit. b GDPR for the fulfillment of the contract), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).

If we commission third parties to process data on the basis of a so-called “order processing contract”, this is done on the basis of Art. 28 GDPR.

Routine deletion and blocking of personal data

The controller processes (in this connection also: stores) the personal data of the data subject only for the period necessary to achieve the purpose of the storage or,

if the processing is required by the European legislative and regulatory authorities, or laid down in another law or regulation to which the controller is liable.

If the purpose of the storage ceases to apply, or if a storage period prescribed by the European directives and regulations or by any other relevant legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

Privacy in recruitment and in the application process

The controller collects and processes personal data for the purposes of the application procedure. The processing can also be done electronically. This is particularly the case where an applicant submits the corresponding documents to the controller by means of electronic communications, e.g. by e-mail. If the controller concludes a contract of employment with one applicant, the transmitted data are stored for the purpose of executing the employment relationship in compliance with the statutory provisions. If the controller does not conclude a contract of employment with any of the applicants, the application documents will automatically be deleted six months after the notification of letter of rejection, provided that deletion does not conflict with any other legitimate interests of the controller. In this context other legitimate interest means for instance a burden of proof in legal proceedings pursuant to the General Law on Equal Treatment (AGG).

Security of personal data

Our company shall take numerous technical and organizational measures in order to protect your personal data against accidental or illegal destruction, alteration, loss, unlawful disclosure or unauthorized access.

Nevertheless, for instance internet-based data transfer can principally bear gaps in the security, and therefore absolute protection cannot be guaranteed. For this reason, any data subject is free to communicate personal data to us in an alternative way, for instance by telephone.

Website Encryption

This site uses SSL- or rather TLS-encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http: //” to “https: //” and by the lock symbol in the browser line.

If encryption is activated, the data that you transmit to us cannot be read by third parties.

Collection of general data and information

Our website collects a number of general data and information each time the website is accessed by data subject or an automated system. This general data and information is stored in the log files of the server. Following data can be collected:

  • browser types and versions used
  • operating system used by the accessing computer
  • website from which an accessing system gets to our website (so called referrers)
  • sub-websites, which are accessed via an accessing system on our website
  • date and time of access to our website
  • web protocol address (IP address)
  • Internet service provider of the accessing system
  • other similar data and information, which is used to protect our information technology systems against possible attacks

When using this general data and information, our company does not draw any conclusions about the data subject. In fact, this information is needed in order:

  • to deliver the contents of our website correctly
  • to optimize the content of our website as well as possibly the advertising for it
  • to ensure long-term functionality of our information technology systems and of the technology on our website
  • to provide law enforcement authorities with necessary information related to criminal prosecution in case of a cyberattack

This collected data and information is therefore evaluated by our company on the one hand statistically, and on the other hand to increase data protection and data security in our company, and last but not least to ensure the best possible level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by the data subject.

This data is not amalgamated with other data sources.

This data is recorded on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website – the server log files must be recorded for this.

Request by E-Mail, Phone or Fax

If you contact us by e-mail, phone or fax, your request, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried.

The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – especially legal storage periods – remain unaffected.

Data transmission via web form

Data subject has an option to register on the website of the controller stating his or her personal data. During the registration process the respective entry windows indicate, which personal data are transmitted to the controller. The personal data entries made by the data subject are exclusively intended for internal use of the controller, this data is collected and stored for the purposes of own use. The controller can transmit the data to one or to several processor(s), e.g. to parcel service which also makes only internal use of the personal data and acts under the responsibility of the controller.

By registration on the website of the controller the following data is also stored: data subject’s IP address, which the internet service provider has assigned, the date and the exact time at the moment of the registration. These data are stored against the background of being the only way to prevent misuse of our services. If necessary, these data can enable clearing up offences or copyright infringements committed. Insofar it is necessary to store this data as to protect the controller. In general, these data are not transmitted to a third party, unless there is a legal obligation to a transmission, or the data transmission serves legal pursuit of rights or criminal prosecution.

When the data subject registers himself or herself on the website and voluntarily supplies personal data, it enables the controller to offer to him or her content and services, which can by the very nature of the issues only be offered to registered users.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfilment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was queried.

The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – especially legal storage periods – remain unaffected.

E-mail dispatch via dailypoint™

On our website you have the possibility to subscribe to a free newsletter. When registering for the newsletter, the following data from the input mask will be transmitted to us:

  • E-mail address of the user
  • The first name and surname

In addition, the following data is collected during registration:

  • The IP address of the calling computer
  • The date and time of registration

For the processing of the data, your consent will be obtained during the registration process and reference will be made to the data protection declaration.

For the documentation of the newsletter consent and to prevent misuse of your data, we use the so-called Double-Opt-In-Procedure. By this procedure we ensure that the recipient really wants to receive our newsletter. After registration you will receive an e-mail asking you to confirm your newsletter registration. Only after the confirmation we will be sending our newsletter.

The newsletter registrations are logged to be able to prove the registration process according to the legal requirements. This includes the storage of the registration and confirmation time as well as the IP address. Changes to your stored data are also logged.

If you purchase goods or services on our website and enter your e-mail address, we may subsequently use this to send you a newsletter. In such a case, the newsletter will only be used to send direct advertising for our own goods or services. In connection with the data processing for the dispatch of newsletters, the data will not be passed on to third parties. The data will be used exclusively for sending the newsletter.

Newsletters are sent via the web-based dailypoint™ marketing software, a marketing platform of the provider Toedt, Dr. Selk & Coll. GmbH, Augustenstr. 79, 80333 Munich, Germany.

The e-mail addresses of our newsletter recipients, as well as their other data described in this notice, are stored on the servers of Toedt, Dr. Selk & Coll. GmbH servers in Germany.

Toedt, Dr. Selk & Coll. GmbH uses this information to send and evaluate the newsletter on our behalf. Furthermore, Toedt, Dr. Selk & Coll. GmbH may also use this information to optimise or improve its own services, e.g. to technically optimise the dispatch and presentation of the newsletter. Toedt, Dr. Selk & Coll. GmbH does not, however, use the data of our newsletter recipients to write to them or pass them on to third parties.

Furthermore, we have entered into a Data Processing Addendum or Data Processing Agreement (“DPA”) with Toedt, Dr. Selk & Coll. GmbH in accordance with Art. 28 Para. 3 GDPR. This is a contract in which Toedt, Dr. Selk & Coll. GmbH undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection regulations and in particular not to pass it on to third parties.

The collection of the user’s e-mail address is used to send the newsletter. The collection of other personal data during the registration process serves to prevent misuse of the services or the e-mail address used.

The data will be deleted as soon as they are no longer required for the purpose of their collection. The user’s e-mail address as well as the date and time of registration are therefore stored for as long as the subscription to the newsletter is active. The other personal data collected during the registration process is usually deleted after a period of seven days.

The subscription to the newsletter can be cancelled by the user concerned at any time. For this purpose, there is a corresponding link in every newsletter. This also enables the user to revoke his or her consent to the storage of personal data collected during the registration process.

The newsletters contain a so-called “web-beacon”, i.e. a pixel-sized file which is saved when opening the newsletter of the server of Toedt, Dr. Selk & Coll. GmbH is called up. Within the scope of this retrieval, technical information such as information on the browser and your system, as well as your IP address and time of retrieval are collected. This information is used for the technical improvement of the services based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined by means of the IP address) or the access times.

Statistical surveys also include determining whether newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor that of Toedt, Dr. Selk & Coll. GmbH to observe individual users. The evaluations serve us much more to recognise the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

The legal basis for the processing of data after registration for the newsletter by the user is Art. 6 para. 1 lit. a GDPR if the user has given his consent.

The legal basis for sending the newsletter as a result of the sale of goods or services is § 7 Para. 3 UWG.

Consent to the sending of e-mail addresses is based on Art. 6 Para. 1 lit. a GDPR, Art. 7 GDPR and § 7 Para. 2 No. 3 or Para. 3 UWG. The use of the dispatch service provider Toedt, Dr. Selk & Coll. GmbH, the performance of statistical surveys and analyses as well as the logging of the registration procedure are carried out on the basis of our legitimate interests in accordance with Art. 6 Para. 1 lit. f GDPR. We are interested in the use of a user-friendly and secure newsletter system that serves our business interests, including direct advertising, and meets the expectations of the users.

If we use your personal data for direct advertising, you can object to this at any time by notifying us in accordance with Art. 21 GDPR.

The privacy policy of Toedt, Dr. Selk & Coll. GmbH can be viewed here:

https://www.dailypoint.com/privacypolicy/

dailypoint™ Website Connect

We use the services of Toedt, Dr. Selk & Coll. GmbH, Augustenstr. 79, 80333 Munich (hereinafter referred to as “dailypoint™”). The cloud-based SAAS solution dailypoint™ 360° offers a Central Data Management (CDM) platform to combine the areas of Customer Relationship Marketing (CRM), Customer Relationship Analytics (CRA) and Customer Relationship Operations (CRO) in one system and can be combined with all leading hotel software systems.

We use the service “Website Connect” from dailypoint™ 360° on our website. With Website Connect, a direct booking engine is implemented on the website, closing the common gap between a hotel website and guest profiles.

Using a dailypoint™ tracking code, we can find out who enters our website and link the user to the existing dailypoint™ profile in real time. If no booking has been made by the user, we may use automated retargeting promotions via email. Retargeting is a process in which the user of a website is marked and then addressed again with targeted advertising.

By combining Website Connect with the dailypoint™ API, we can also individualise the content of our website.

The legal basis for the processing of personal data for tracking and retargeting purposes is the user’s consent in accordance with Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TTDSG.

The legal basis for the individualised design of our website is our legitimate interest in an appealing and effective web presence and is thus based on Art. 6 Para. 1 lit. f GDPR.

We have concluded a Data Processing Agreement or Data Processing Addendum (“DPA”) with dailypoint™ pursuant to Art. 28 Para. 3 GDPR. This is a contract in which dailypoint™ undertakes to protect our users’ data, to process it on our behalf in accordance with its data protection provisions and, in particular, not to pass it on to third parties.

For more information about dailypoint™, please see their privacy policy at https://www.dailypoint.com/privacypolicy/

For information on dailypoint™ 360° – Central Data Management and Website Connect, please visit https://www.dailypoint.com/360dp/

eCommerce and payment providers

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent that it is necessary for the establishment, content or amendment of the legal relationship (inventory data). This is done on the basis of Art. 6 Para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill the user.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transfer upon conclusion of a contract for online shops, dealers and goods dispatch

We only transmit personal data to third parties if this is necessary within the framework of the contract processing, for example to the companies entrusted with the delivery of the goods or to the credit institution entrusted with the payment processing. Further transmission of data does not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Data transmission when concluding contracts for services and digital content

We only transmit personal data to third parties if this is necessary within the framework of the contract processing, for example to the credit institute commissioned with the payment processing.

Further transmission of data does not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

PayPal

On this website we offer, among other things, payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).

If you select payment via PayPal, the payment data you enter will be transmitted to PayPal.

The transmission of your data to PayPal is based on Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (processing for the performance of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the validity of past data processing operations.

Instant bank transfer (“Sofortüberweisung”)

On this website we offer, among other things, payment by “Sofortüberweisung”. The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “Sofort GmbH”).

With the help of the “Sofortüberweisung” procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfil our obligations.

If you have chosen the payment method “Sofortüberweisung”, you transmit the PIN and a valid TAN to Sofort GmbH, which can then log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and carries out the transfer to us using the TAN you have transmitted. It then immediately sends us a transaction confirmation. After logging in, it also automatically checks your turnover, the credit line of the overdraft facility and the existence of other accounts and their balances.

In addition to the PIN and the TAN, the payment data you have entered as well as your personal data are transmitted to Sofort GmbH. Your personal data includes your first and last name, address, telephone number(s), email address, IP address and, if applicable, other data required for payment processing. The transmission of this data is necessary to establish your identity beyond doubt and to prevent attempts at fraud.

The transmission of your data to Sofort GmbH is based on Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (processing for the performance of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the validity of past data processing operations.

For details on payment with Sofortüberweisung, please see the following links: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/ (in German)

Booking system Vioma

A booking system from Vioma GmbH (Industriestraße 27, 77656 Offenburg) is integrated on our website, which is used for electronic contact when making online bookings and for displaying offers and vouchers. If a user makes use of this option, the data entered in the input mask will be transmitted to Vioma and saved.

At the time of sending the booking or request, the user’s IP address, the date and time of registration, browser information and the address of the website visited are stored in addition to their details.

For the processing of the data, your consent is obtained as part of the sending process and reference is made to this data protection statement.

In this context, the data is not passed on to third parties. The data will only be used to process the booking or request.

A Data Processing Agreement was concluded with Vioma GmbH in accordance with Art. 28 Para. 3 GDPR.

The legal basis is Art. 6 Para. 1 lit. b GDPR. Regarding the voluntary data, the legal basis for the processing of the data is Art. 6 Para. 1 lit. a GDPR.

The processing of personal data from the input mask serves us only to process the booking or request.

The other personal data processed during the sending process serve to prevent misuse of the system and to ensure the security of our information technology systems.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

In this case, all personal data saved during the booking or request will be deleted.

More information on data protection at Vioma GmbH can be found at: https://www.vioma.de/de/service/datenschutzerklaerung/ (in German)

ReGuest

ReGuest is a software application that ensures that all non-binding enquiries and reservations are answered in the best possible way. The provider is Zeppelin Technology GmbH, Kuperionstr. 34, 39012 Merano, South Tyrol – Italy.

For this purpose, ReGuest supports the reservation department in the hotel with a series of (semi-)automated messages. These are, among other things, e-mails on the subject of reminder, deposit, waiting list, arrival and departure.

For this purpose, data of the request and the reservation (e.g. salutation, first name, last name, e-mail, telephone, address, date of birth, correspondence) are stored in ReGuest.

In order to keep the number of service emails as low as possible, it is recorded whether a message has been read.

As soon as a reservation is made, your data is transferred to the hotel software (PMS system) so that the hotel can take all measures for your stay.

You can revoke your consent to the storage of the data, the e-mail address and their use for answering enquiries and sending service e-mails at any time with effect for the future. The legal basis of the processing is therefore Art. 6 Para. 1 lit. a GDPR in conjunction with Art. 7 GDPR.

The revocation can be made, for example, as an informal email in response to any email sent from ReGuest.

Further information on how ReGuest handles your data can be found at https://www.reguest.io/en/information/privacy-policy/5-0.html

Voucher purchase through Incert

On our website we have integrated the voucher and ticket system of Incert eTourismus GmbH & Co. KG (Leonfeldnerstr. 328, A-4040 Linz, Austria) to order vouchers.

If you order vouchers from us, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order. Mandatory information required for the execution of the contracts is marked separately, further information is voluntary. The data is entered in an input mask and transmitted to us and saved. The following data is collected during the booking process:

  • IP address
  • Date and time of booking
  • Salutation
  • Title, if applicable
  • Your name
  • Date of birth
  • Your address
  • E-mail address
  • Phone Number
  • Country
  • Purchased vouchers
  • Payment method
  • Date of booking
  • Value/Amount
  • Gift cards
  • If applicable, different billing address
  • If necessary, depending on the payment method, further data -> see under payment services

For the processing of the data, your consent is obtained as part of the sending process and reference is made to this Data Protection Statement.

In addition, the data will only be passed on to third parties if the transfer is necessary for the purpose of contract execution or for billing purposes or for collecting the fee or if you have given your express consent. In this regard, we only pass on the data required in each case. The data recipients are typically delivery / shipping companies, payment institutions, payment service providers and, in the event of payment default, also collection agencies.

A Data Processing Agreement was concluded with Incert eTourismus GmbH & Co. KG in accordance with Art. 28 Para. 3 GDPR.

The legal basis is Art. 6 Para. 1 lit. b GDPR. Regarding the voluntary data, the legal basis for the processing of the data is Art. 6 Para. 1 lit. a GDPR.

The mandatory data collected is required for the fulfillment of the contract with the user (for the purpose of sending the goods and confirming the content of the contract). We therefore use the data to answer your inquiries, to process your booking, if necessary to check creditworthiness or to collect a debt and for the purpose of technical administration of the websites. The voluntary information is provided for the prevention of misuse and, if necessary, for the investigation of criminal offences. We may also process the data you provide to inform you about other interesting products from our portfolio or to send you e-mails with information.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. We are required by commercial and tax law to store your address, payment and order data for a period of ten years after the execution of the contract. However, we will restrict processing after six years, i.e. your data will only be used to comply with legal obligations. If a continuing obligation exists between us and the user, we store the data for the entire term of the contract and for ten years thereafter (see above). Regarding data provided voluntarily, we will delete the data upon expiration of six years after execution of the contract, provided that no further contract is concluded with the user during this period; in this case, the data will be deleted upon expiration of six years after execution of the last contract.

If the data is required for the performance of a contract or for the execution of pre-contractual measures, early deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion. Otherwise, you are free to have the personal data provided during registration completely deleted from the data stock of the responsible party. Regarding the voluntary data, you can declare your revocation to the person responsible at any time. In this case, the voluntary data will be deleted immediately.

More information on data protection at Incert eTourismus GmbH & Co. KG can be found at: https://www.incert.at/unternehmen/datenschutz/ (in German)

Links to other websites

Our websites contain links to other websites (so called external links).

Our company is as a supplier responsible for the contents of our own as required by the European and national legislation in force. Our own contents are to be distinguished from links to contents provided by other suppliers. We have no influence over whether or not operators of other websites comply with the European and national data protection regulations in force. Please learn more about the data protection statements on the websites of the respective suppliers.

Cookies

We use cookies in order to further improve our internet presentation for you, make it more user-friendly and to tailor it as well as possible to meet your needs. Cookies are small text data files, which a webserver sends to your internet browser when you visit a website. The cookies are stored locally on your terminal (personal computer, notebook, tablet, smartphone etc.).

Numerous websites and servers use cookies. Many cookies contain so called cookie ID, which is a unique identifier of the cookie. Cookie ID consists of a string of characters through which websites and servers can trace back the actual web browser, on which the cookie is stored. This allows the visited web pages and servers to distinguish the individual browser of the data subject from other web browsers that contain other cookies. A specific web browser can be recognized and identified by the unique cookie ID. The purpose of this information is to automatically recognize you and to facilitate your navigation, when you visit the website again with the same device.

You can also consent or reject cookies – also for web tracking – via the settings of your web browser. You can configure your web browser so that it blocks cookies generally, or you will be warned in advance when a new cookie is about to be stored. In this case, however, the functionality of the website may be impaired (for example when placing orders). Your browser also offers a function to delete cookies (for instance by choosing “Clear browsing data”. This is possible in all common web browsers. Further information can be found in the user manual or in the settings of your browser.

First-party cookies: First-party cookies are permanent cookies that are stored on the computer and only lose their validity when the expiry date assigned to them has expired. The word “party” refers to the domain from which the cookie originated. In contrast to third-party cookies, first-party cookies usually come from the website operator itself. They are therefore not accessible to browsers across domains. For example, website A assigns a cookie A, which is not recognized by website B, but can only be recognized by website A. This means that data cannot be passed on to third parties.

Third-party cookies: With a third-party cookie, the cookie is set and recorded by a third party. These cookies are mostly used by advertisers who use their cookies on other websites to collect information about website visitors using the cookies. These are data records that are stored in the user’s web browser when he visits a page with the advertisement. If he visits a page with advertising from the same provider again, he will be recognized.

Cookie consent with Borlabs Cookie

Our website uses the cookie consent technology of Borlabs Cookie to obtain your consent to store certain cookies in your browser and to document this consent in a data protection compliant manner. The provider of this technology is Borlabs – Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany (hereinafter referred to as Borlabs).

When you enter our website, a Borlabs cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data is not shared with the Borlabs cookie provider.

The collected data will be stored until you request us to delete it or until you delete the Borlabs cookie yourself or until the purpose for storing the data no longer applies. Mandatory legal retention periods remain unaffected. Details on the data processing of Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/ (in German)

Borlabs Cookie Consent Technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 Para. 1 lit. c GDPR.

Google Analytics

Google (Universal) Analytics

This website uses Google (Universal) Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

Google (Universal) Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google LLC. on servers in the United States.

This website uses Google (Universal) Analytics exclusively with the extension “_anonymizeIp()”, which ensures anonymisation of the IP address by shortening it and excludes direct personal reference. The extension means that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google LLC. server in the USA and shortened there. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google (Universal) Analytics will not be merged with other Google data.

Google Analytics also enables the creation of statistics with statements about the age, gender and interests of site visitors on the basis of an evaluation of interest-based advertising and with the inclusion of third-party information via a special function, the so-called “demographic characteristics”.

This allows the definition and differentiation of user groups of the website for the purpose of targeting marketing measures. However, data records collected via the “demographic characteristics” cannot be assigned to a specific person.

Details on the processing triggered by Google Analytics and Google’s handling of data from websites can be found here:

https://policies.google.com/technologies/partner-sites

All of the processing described above, in particular the setting of Google Analytics cookies for the reading of information on the end device used, will only be carried out if you have given us your explicit consent to do so in accordance with Art. 6 Para. 1 lit. a GDPR. Without this consent, Google Analytics will not be used during your visit to the site.

You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the “Cookie Consent Tool” provided on the website.

We have concluded a so-called Data Processing Agreement (“DPA”) with Google for the use of Google Analytics, which obliges Google to protect the data of our site visitors and not to pass it on to third parties.

For the transfer of data from the EU to the USA, Google refers to the so-called Standard Data Protection Clauses of the European Commission, which are intended to ensure compliance with the European level of data protection in the USA.

Further information on Google (Universal) Analytics can be found here:

https://policies.google.com/privacy

Google Analytics 4

This website uses Google Analytics 4, a service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”), to analyse the use of websites.

When using Google Analytics 4, so-called “cookies” are used as standard. Cookies are text files that are stored on your terminal device and enable an analysis of your use of a website. The information collected by cookies about your use of the website (including the IP address transmitted by your terminal device, shortened by the last few digits, see below) is usually transmitted to a Google server and stored and processed there.

This may also result in the transmission of information to the servers of Google LLC, a company based in the USA, where the information is further processed.

When using Google Analytics 4, the IP address transmitted by your terminal device when you use the website is always collected and processed automatically and by default only in an anonymised manner, so that the information collected cannot be directly related to a person. This automatic anonymisation is carried out by Google shortening the IP address transmitted by your terminal device within member states of the European Union (EU) or other contracting states of the Agreement on the European Economic Area (EEA) by the last digits.

Google uses this and other information on our behalf to evaluate your use of the website, to compile reports on your website activities and usage behaviour and to provide us with other services related to your website usage and internet usage. In this context, the IP address transmitted and shortened by your terminal device within the scope of Google Analytics 4 will not be merged with other data from Google. The data collected in the context of the use of Google Analytics 4 will be stored for 2 months and then deleted.

Google Analytics 4 also enables the creation of statistics with statements about age, gender and interests of website users on the basis of an evaluation of interest-based advertising and with the inclusion of third-party information via a special function, the so-called “demographic characteristics”. This makes it possible to determine and distinguish user groups of the website for the purpose of targeting marketing measures. However, data collected via the “demographic characteristics” cannot be assigned to a specific person and thus also not to you personally. This data collected via the “demographic characteristics” function is kept for two months and then deleted.

All processing described above, in particular the setting of Google Analytics cookies for the storage and reading of information on the end device used by you for the use of the website, will only take place if you have given us your explicit consent for this in accordance with Art. 6 Para. 1 lit. a GDPR. Without your consent, Google Analytics 4 will not be used during your use of the website. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service via the “Cookie Consent Tool” provided on the website.

We have concluded a so-called Data Processing Agreement (“DPA”) with Google for our use of Google Analytics 4, which obliges Google to protect the data of our website users and not to pass it on to third parties.

To ensure compliance with the European level of data protection, also in the event of any transfer of data from the EU or EEA to the USA and possible further processing there, Google refers to the so-called Standard Data Protection Clauses of the European Commission, which we have contractually agreed with Google.

Further legal information on Google Analytics 4, including a copy of the aforementioned Standard Data Protection Clauses, can be found at:

https://policies.google.com/privacy and at

https://policies.google.com/technologies/partner-sites

etracker

Our website uses the etracker analysis service. The provider is etracker GmbH, Erste Brunnenstrasse 1, 20459 Hamburg in Germany. Cookies are used to enable a statistical analysis of the use of this website by its visitors as well as the display of usage-related content or advertising. Cookies are small text files that are stored on the user’s device by the internet browser. The data collected with the etracker technologies will not be used to personally identify visitors to our website without the separately given consent of the person concerned and will not be merged with personal data about the bearer of the pseudonym.

The data generated with etracker are processed and stored exclusively in Germany on our behalf by etracker and are therefore subject to the strict German and European data protection laws and standards. In this regard, etracker has been independently tested, certified and awarded with the data protection seal of approval “ePrivacyseal”. You can find more information about this here: https://www.eprivacy.eu/kunden/vergebene-siegel/firma/etracker-gmbh/

The data processing takes place on the legal basis of Art. 6 Para. 1 lit. f of the EU General Data Protection Regulation (EU GDPR). Our legitimate interest consists in optimizing our online offer and our website. Since the privacy of our visitors is particularly important to us, the IP address is anonymized at etracker as early as possible and login or device IDs are converted into a unique key that is not assigned to a person. Etracker does not use it for any other purpose, combine it with other data or pass it on to third parties.

You can object to the data processing described above at any time. Your objection does not have any negative consequences for you.

Further information on data protection at etracker can be found here:

https://www.etracker.com/en/data-privacy/

Facebook Pixel

On our website we use the so-called “Facebook pixel” from the company “Facebook” (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland). With the Facebook pixel we can arrange the visitors of our website in certain target groups in order to be able to show you corresponding advertisements on Facebook. The data collected (e.g. IP addresses, information about the web browser, the location of the website, clicked buttons, possibly pixel IDs and other features) are not visible to us, but can only be used to display certain advertisements. Cookies are also set as part of the use of the Facebook pixel code.

If you have a Facebook account and are logged in, your visit to this website will be assigned to your Facebook user account.

We also use the remarketing function “Custom Audiences” of the company “Facebook”. This enables users of the website to be shown interest-based advertisements (“Facebook ads”) when visiting Facebook or other websites that also use this method. We are interested in showing you advertisements that match your interests in order to make our website more interesting for you.

In order to exchange the respective data, your browser automatically establishes a direct connection to the Facebook server. We have no influence on the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our level of knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you are visiting our website Accessed the website or clicked on an advertisement from us. If you are registered with a “Facebook” service, “Facebook” can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that the provider will find out and save your IP address and other identification features.

You can find out how the Facebook pixel is used for advertising campaigns at https://www.facebook.com/business/learn/facebook-ads-pixel

More information on Facebook’s data policy can be found at https://www.facebook.com/policy.php

We use these functions in order to be able to offer you promotional offers that match your interests.

We process your data because you have given your consent to this (Art. 6 Para. 1 lit. a GDPR).

We store your data as long as we need it for the respective purpose (displaying interest-based advertising), or you have withdrawn your consent.

The deactivation of the “Facebook Custom Audiences” function is possible for logged in users at https://www.facebook.com/settings/?tab=ads# .

You can change your settings for advertisements in Facebook at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen , provided you are logged in to Facebook.

Facebook Connect

On this website it is possible to register via the Facebook account.

Facebook Connect is an offer from Facebook, Inc. The use of Facebook Connect is subject to Facebook’s data protection conditions and terms of use.

When using Facebook Connect, Facebook profile data and public data from your Facebook profile are transmitted to us. Conversely, we can transfer data to your Facebook profile. Your transmitted data will be saved and processed by us for the purpose of registration on our site.

By registering on our website via Facebook Connect, you consent to the transfer of profile data from your Facebook profile to us and the transfer of data for use from our website to Facebook. The data that is available as public data in your Facebook profile will be transmitted. We would like to point out that changes to Facebook’s data protection conditions and terms of use may also result in the “friends list” of the Facebook profile holder being transferred if this was marked as “public” in Facebook’s privacy settings.

The legal basis for the use of Facebook Connect is your consent in accordance with Art. 6 Para. 1 lit. a GDPR.

You can find more information at:

https://www.facebook.com/about/privacy/your-info-on-other

Google Tag Manager

We use Google Tag Manager on our website. Google Tag Manager is a solution that allows marketers to manage website tags through one interface. The Tag Manager tool itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If deactivation has been carried out at the domain or cookie level, this remains in place for all tracking tags that are implemented with Google Tag Manager.

Further information on Google Tag Manager and Google’s data protection declaration can be found at the following link: https://policies.google.com/privacy

Adobe Typekit

For the uniform display of fonts, we use so-called web fonts provided by Adobe (Adobe Systems Inc., 345 Park Avenue, San Jose, California 95110-2704, USA). When you visit a website, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. For this purpose, the browser you use, must connect to the Adobe servers. As a result, Adobe gains knowledge that our website has been accessed via your IP address.

The legal basis for the use of this web service is your consent in accordance with Art. 6 Para. 1 lit. a GDPR.

You can set your browser so that the fonts are not loaded from the Adobe servers (for example by installing add-ons such as NoScript or Ghostery). If your browser does not support the Adobe fonts or you prevent access to the Adobe server, the text is displayed in the standard font of the system.

Further information on Adobe Typekit fonts can be found in Adobe’s data protection declaration: https://www.adobe.com/de/privacy/policies/typekit.html

Google Fonts

Google Fonts (https://fonts.google.com/ ) are used to visually improve the presentation of various information on this website. The web fonts are transferred to the cache of the browser when the page is called up so that they can be used for display.

When the page is called up, no cookies are stored by the website visitor. Data that are transmitted in connection with the page view are sent to resource-specific domains such as fonts.googleapis.com or fonts.gstatic.com. You will not be associated with data that may be collected or used in connection with the parallel use of authenticated Google services such as Gmail.

You can prevent the collection and processing of your data by this web service by refusing your consent when entering the website, deactivating the execution in your browser or installing a script blocker in your browser. If your browser does not support the Google Fonts or you prevent access to the Google servers, the text is displayed in the system’s standard font.

The legal basis for the use of this web service is your consent in accordance with Art. 6 Para. 1 lit. a GDPR.

You can find information on the data protection conditions of Google Fonts at: https://developers.google.com/fonts/faq#Privacy

General information on data protection can be found in the Google Privacy Center at: https://policies.google.com/privacy

Google Maps

This website uses the “Google Maps” service from Google to display maps or map sections and thus enables you to conveniently use the map function on the website. The Google Maps Geocoding API is used to determine and display locations. Google Maps is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

When you visit the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned under the “Access data” section is transmitted to Google. This takes place regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your profile to be assigned to Google, you must log out before activating the button.

The legal basis for the use of Google Maps is your consent in accordance with Art. 6 Para. 1 lit. a GDPR. We have no knowledge of the storage period at Google and have no influence on it.

Further information on the purpose and scope of processing by the plug-in provider can be found in Google’s privacy policy. There you will also find further information on your rights and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy

Further information on the terms of use of Google Maps can be found at: https://www.google.com/intl/de_de/help/terms_maps.html

YouTube

On our website, we use plug-ins from the video platform YouTube.de or YouTube.com, a service that – represented by Google – is operated by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA (hereinafter “YouTube”). Using the plug-ins, we can also integrate audio-visual content (“videos”) that we have published on Youtube.de and possibly YouTube.com on this website. The videos are all integrated in the “extended data protection mode”, i.e. that no data about you as a user will be transmitted to YouTube if you do not play the videos. Conversely, this means that data is only transferred when you play the videos. We have no influence on this data transmission.

When you visit the website, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned under the section “Access data” will be transmitted. This takes place regardless of whether YouTube provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your YouTube profile to be assigned, you must log out before activating the button.

The legal basis for the use of YouTube is your consent in accordance with Art. 6 Para. 1 lit. a GDPR. We have no knowledge of the storage period at YouTube and have no influence on it.

Further information on the purpose and scope of processing by YouTube can be found in the data protection declaration at https://www.google.de/intl/de/policies/privacy

Akamai (CDN)

For the purpose of accelerating our website, we use the Content Delivery Network (CDN) of Akamai Technologies Inc., 150 Broadway, Cambridge, MA 02142, USA, German branch Akamai Technologies GmbH, Parkring 20-22, 85748 Garching (Akamai). CDN is a service that enables the content of hi-hamburg.de to be delivered more quickly with the help of regionally distributed servers connected via the Internet. Your data is processed solely for the aforementioned purposes and to maintain the security and functionality of the CDN.

Akamai transfers personal data from the log files (e.g. IP addresses) to the USA for each data processing, as certain servers for processing the log files are only located in the USA. The data is stored for up to 24 hours so that content can be provided more quickly when visiting hi-hamburg.de. Akamai has undertaken to comply with the standards and regulations of European data protection law. Data processing at Akamai is solely for the purpose of faster delivery of hi-hamburg.de. The legal basis for the processing is Art. 6 Para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to provide a high-performance website.

You can find more information on the data protection of Akamai Technologies Inc. at the following link:

https://www.akamai.com/de/de/about/compliance/data-protection-at-akamai.jsp

Gstatic

A web service from Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland (hereinafter: Gstatic) is loaded on our website. We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Gstatic.

The legal basis for the use of this web service is your consent in accordance with Art. 6 Para. 1 lit. a GDPR.

You can prevent Gstatic from collecting and processing your data by refusing your consent when you enter the website, deactivating the execution of script code in your browser or installing a script blocker in your browser.

The data will be deleted as soon as the purpose of their collection has been fulfilled. Further information on the handling of the transferred data can be found in Google’s data protection declaration: https://policies.google.com/privacy

Google Cloud CDN

We use the content delivery network Google Cloud CDN. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google offers a globally distributed content delivery network. Technically, the information transfer between your browser and our website is routed via Google’s network. This enables us to increase the worldwide accessibility and performance of our website.

The use of Google Cloud CDN is based on our legitimate interest in providing our website as error-free and secure as possible in accordance with Art. 6 Para. 1 lit. f GDPR.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:

https://cloud.google.com/terms/eu-model-contract-clause

You can find more information about Google Cloud CDN here:

https://cloud.google.com/cdn/docs/overview?hl=en

Google

A web service from Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland is loaded on our website. We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Google.

You can prevent the collection and processing of your data by this web service by refusing your consent when entering the website, deactivating the execution of script code in your browser or installing a script blocker in your browser.

The legal basis for the use of this web service is your consent in accordance with Art. 6 Para. 1 lit. a GDPR.

The data will be deleted as soon as the purpose of their collection has been fulfilled. Further information on the handling of the transferred data can be found in Google’s data protection declaration: https://policies.google.com/privacy

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our website. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) have been entered by a human or by an automated program. To do this, reCAPTCHA analyses the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

reCAPTCHA analyses take place entirely in the background. Visitors are not advised that such an analysis is taking place.

Data processing is carried out under Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its site from abusive automated crawling and SPAM.

Further information about Google reCAPTCHA and Google’s privacy policy can be found at:

https://policies.google.com/privacy

https://www.google.com/recaptcha/intro/android.html

Wordfence

This website uses the security plugin WORDFENCE to protect the website from hacker attacks etc.. The provider is DEFIANT, 800 5th Ave Ste 4100, Seattle, WA 98104.

The provided GDPR-compliant data processing agreement has been concluded.

WORDFENCE currently uses three cookies and below is an explanation of what each cookie does, who set the cookie and why the cookie helps protect the site.

wfwaf-authcookie- (hash) What it does: This cookie is used by the WORDFENCE firewall to perform a capability check on the current user before WordPress loads. Who gets this cookie: This cookie is only set for users who can log into WordPress. How this cookie helps: With this cookie, the WORDFENCE firewall recognises logged-in users and allows them increased access. WORDFENCE can also detect users who are not logged in and restrict their access to secure areas. The cookie tells the firewall what level of access a visitor has to help the firewall make smart decisions about who to allow and who to block.

wf_loginalerted_ (hash) What it does: This cookie is used to notify the WORDFENCE administrator when an administrator logs in from a new device or location. Who receives this cookie: This cookie is set for administrators only. How this cookie helps: This cookie helps site operators know if an admin login has occurred from a new device or location.

wfCBLBypass What it does: WORDFENCE allows a site visitor to bypass country blocking by accessing a hidden URL. This cookie can be used to track who is allowed to bypass country blocking. Who receives this cookie: When a hidden URL defined by the site administrator is accessed, this cookie is used to check whether the user can access the site from a country restricted by country blocking. This is set for anyone who knows the URL that allows the default country blocking to be bypassed. This cookie is not set for anyone who does not know the hidden URL to bypass country blocking. How this cookie helps: This cookie gives site owners the ability to allow certain users blocked countries even though their country has been blocked.

For more information on the handling of user data, please see DEFIANT’s privacy policy: https://www.WORDFENCE.com/privacy-policy/

ManageWP

Website protection and security

To protect and secure data on our website, our technical support team uses the services of the provider ManageWP

  • com LLC, 14455 N. Hayden Rd, Ste. 219, Scottsdale, AZ 85260, United States of America
  • com WP Europe, Trg republike 5, 11000 Belgrade, Serbia

Through this service, we secure our data on servers in the European Economic Area, ensuring the smooth operation of our online services. Within the service of ManageWP we have the possibility to monitor our pages for failures, external attack attempts and performance. The service counts the page views. We do not have access to IP addresses or personal data.

More about data protection at ManageWP at: https://managewp.com/privacy

Statement from ManageWP on the DS-GVO: https://managewp.com/blog/managewp-and-gdpr-compliance

Our technical support has concluded a Data Processing Addendum (“DPA”) with GoDaddy.com LLC.

Our social media presences

Data processing through social networks

We maintain publicly accessible profiles on social networks. The social networks used by us in detail can be found below.

Social networks such as Facebook, Twitter, etc. can generally analyze your user behavior extensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). By visiting our social media presences, numerous data protection-relevant processing operations are triggered. In detail:

If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected under certain circumstances if you are not logged in or do not have an account with the respective social media portal. In this case, this data collection takes place, for example, via cookies that are stored on your end device or by recording your IP address.

With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, you can be shown interest-based advertising inside and outside the respective social media presence. Provided you have an account with the respective social network, the interest-based advertising may be displayed on all devices on which you are or were logged in.

Please also note that we cannot track all processing on the social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. For details, please refer to the terms of use and data protection provisions of the respective social media portals.

Legal basis

Our social media presences are intended to ensure the most comprehensive presence possible on the Internet. This is a legitimate interest within the meaning of Art. 6 Para 1 lit. f GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which are to be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 Para. 1 lit. a GDPR).

Responsible party and assertion of rights

If you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered during this visit. In principle, you can assert your rights (information, correction, deletion, restriction of processing, data portability and complaint) both vis-à-vis us and vis-à-vis the operator of the respective social media portal (e.g. vis-à-vis Facebook).

Please note that despite the joint responsibility with the social media portal operators, we do not have full influence on the data processing operations of the social media portals. Our options are largely determined by the corporate policy of the respective provider.

Storage period

The data collected directly by us via the social media presence will be deleted from our systems as soon as the purpose for storing it no longer applies, you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies. Stored cookies remain on your terminal device until you delete them. Mandatory legal provisions – in particular retention periods – remain unaffected.

We have no influence on the storage period of your data, which is stored by the operators of social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).

Facebook

We have a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (hereinafter referred to as “Facebook”). According to Facebook, the collected data is also transferred to the USA and other third countries.

We have concluded a joint processing agreement (Controller Addendum) with Facebook.

This agreement specifies which data processing operations we or Facebook are responsible for when you visit our Facebook page. You can view this agreement at the following link:

https://www.facebook.com/legal/terms/page_controller_addendum

You can adjust your advertising settings independently in your user account. To do so, click on the following link and log in:

https://www.facebook.com/settings?tab=ads

For details, please refer to Facebook’s privacy policy: https://www.facebook.com/about/privacy/ .

Instagram

We have a profile on Instagram. The provider is Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. For details on how they handle your personal data, please refer to Instagram’s privacy policy: https://help.instagram.com/519522125107875 .

Twitter

We have a profile on Twitter. The provider is Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA. For details on how they handle your personal data, please refer to Twitter’s privacy policy:

https://twitter.com/en/privacy .

YouTube

We have a profile on YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on their handling of your personal data, please refer to YouTube’s privacy policy:

https://policies.google.com/privacy?hl=en .

Name and address of the controller:

Party responsible for the processing of personal data for the purposes of the European Union General Data Protection Regulation (GDPR), or of other applicable data protection laws in the Member States of the European Union, and of other provisions relating to protection of personal data, is

Panorama Hotel & Service GmbH
Hauptstraße 86
74638 Waldenburg

Wald & Schlosshotel Friedrichsruhe
Kärcherstraße 11
74639 Zweiflingen-Friedrichsruhe

Represented by:
Markus Berdyszak
Jürgen Wegmann

Phone: +49 7941 6087 0
Fax: +49 7941 60 87 888
E-mail: hotel@schlosshotel-friedrichsruhe.de

Name and address of the data protection officer:

SHIELD GmbH
Martin Vogel
Ohlrattweg 5
25497 Prisdorf
Phone: +49 4101 80 50 600
E-Mail: info@shield-datenschutz.de

Waldenburg, July 2022

Amendments in Data Protection Statement

We reserve the right to amend our data protection practices and this data protection statement in order to adjust the aforesaid to reflect possible changes in relevant laws or regulations, or to meet your needs better. Possible amendments in our data protection practices will correspondingly be published here. Please inform yourself about the current date of our data protection policy.