1 Scope of Application
1.1 These Terms and Conditions apply to contracts for the temporary rental of hotel rooms and apartments for accommodation purposes, as well as to all related services and deliveries provided by the hotel to the customer (Hotel Accommodation Agreement). The term “Hotel Accommodation Agreement” replaces and includes the following terms: Accommodation Agreement, Guest Reception Agreement, Hotel Contract, Hotel Room Contract.
1.2 The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, requires the prior consent of the hotel in text form. Section 540 (1) sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer.
1.3 The customer’s general terms and conditions shall only apply if expressly agreed in advance.

2 Conclusion of Contract, Contracting Parties, Limitation Period, Assignment
2.1 The contracting parties are the hotel and the customer. The contract is concluded upon the hotel’s acceptance of the customer’s request. The hotel may confirm the room booking in text form at its discretion. If a third party makes the booking on behalf of the customer, that third party shall be jointly and severally liable with the customer for all obligations arising from the Hotel Accommodation Agreement, provided the hotel has received a corresponding declaration from the third party.
2.2 All claims against the hotel are subject to the statutory limitation periods.
2.3 The assignment of the customer’s claims requires the hotel’s prior written consent. The hotel may refuse consent if it has a legitimate interest in maintaining the original creditor relationship.

3 Services, Prices, Payment, Set-Off
3.1 The hotel is obligated to provide the rooms booked by the customer and to render the agreed services.
3.2 The customer is obligated to pay the agreed or applicable prices of the hotel for the room rental and any additional services used. This also applies to services commissioned by the customer directly or via the hotel that are provided by third parties and paid for in advance by the hotel.
3.3 The agreed prices include the taxes and local charges applicable at the time of contract conclusion. Local charges owed directly by the guest under municipal law (e.g., visitor’s tax) are not included. If VAT or local charges affecting the service are introduced, changed, or abolished after contract conclusion, prices will be adjusted accordingly. For consumer contracts, this applies only if more than four months lie between contract conclusion and contract performance.
3.4 The hotel may make its consent to a subsequent reduction in the number of booked rooms, hotel services, or the customer’s length of stay conditional on an increase in the room price and/or other hotel service prices.
3.5 Invoices without a due date are payable within fourteen days of receipt without deduction. The hotel may demand immediate payment of due amounts at any time. In case of default, the hotel may charge statutory default interest. The hotel reserves the right to prove higher damages.
3.6 Upon contract conclusion, the hotel may require an appropriate advance payment or security deposit, such as a credit card guarantee or cost coverage declaration. The amount and due dates may be agreed in text form. Statutory provisions for package travel remain unaffected.
3.7 In justified cases, such as customer payment arrears or contract expansion, the hotel may demand an advance payment or security deposit—even after contract conclusion and up to the start of the stay—or increase an already agreed deposit up to the full agreed remuneration.
3.8 At the beginning and during the stay, the hotel may require an appropriate advance payment or security deposit for existing and future claims, unless already provided under clauses 3.6 or 3.7.
3.9 The customer may only set off or offset claims that are undisputed or legally established.

4 Withdrawal by the Customer (Cancellation, Termination) / No-Show
4.1 The customer may withdraw from the contract only if a contractual right of withdrawal has been expressly agreed, a statutory right of withdrawal exists, or the hotel expressly consents to contract termination. Any agreement on withdrawal rights or consent to termination should be made in text form.
4.2 If a deadline for free cancellation has been agreed, the customer may withdraw without payment obligations until that date. The right expires if not exercised by the agreed deadline.
4.3 If no withdrawal right exists or it has expired, and the hotel does not agree to termination, the hotel retains its claim to the agreed remuneration even if the customer does not use the services. The hotel must offset income from re-letting the rooms and saved expenses. If the rooms are not re-let, the hotel may apply a flat-rate deduction for saved expenses. In this case, the customer must pay 100% of the agreed price for accommodation with or without breakfast and for package arrangements including third-party services. The customer may prove that the hotel’s claim did not arise or is lower.

5 Withdrawal by the Hotel

5.1 If a free cancellation period has been agreed for the customer, the hotel may also withdraw within this period if other requests for the booked rooms exist and the customer does not waive the cancellation right upon hotel inquiry within a reasonable deadline.
5.2 If an agreed or required advance payment or security deposit is not made even after a reasonable grace period, the hotel may withdraw from the contract.
5.3 The hotel may also withdraw for objectively justified reasons, particularly if:
– force majeure or circumstances beyond the hotel’s control make contract performance impossible;
– rooms were booked under misleading or false information or by concealing essential facts (e.g., customer identity, solvency, purpose of stay);
– the hotel has reason to believe that the stay may endanger smooth operations, safety, or the hotel’s public reputation, without being attributable to the hotel’s sphere of control;
– the purpose or reason for the stay is unlawful;
– clause 1.2 is violated.
5.4 A justified withdrawal by the hotel does not entitle the customer to damages.

6 Room Availability, Handover, and Return
6.1 The customer has no entitlement to specific rooms unless expressly agreed.
6.2 Booked rooms are available from 3:00 p.m. on the agreed arrival date. There is no entitlement to earlier availability. Unless a later arrival time is expressly agreed or an advance payment/security deposit has been made, the hotel may reassign rooms after 6:00 p.m.
6.3 Rooms must be vacated and returned by 11:00 a.m. on the agreed departure date. For late check-out, the hotel may charge 50% of the full room rate until 4:00 p.m., and 100% thereafter. This does not create contractual claims for extended stay. Extensions require express hotel approval. The customer may prove that no or significantly lower charges arose.
6.4 The guest must treat the room with due care. If the room is left in a condition that makes re-letting unreasonable (e.g., heavy soiling, damage, unauthorized smoking), the hotel may charge the guest for cleaning or repairs and any resulting loss of rental income.
6.5 The hotel reserves the right to enter the rented room at least every 72 hours to inspect its condition, perform maintenance, or conduct safety checks. Entry will be announced in advance where possible and carried out with due regard for the guest’s legitimate interests.
6.6 Smoking is strictly prohibited in all hotel rooms. In case of violation, a flat cleaning fee of EUR 250.00 will be charged. The hotel reserves the right to claim additional damages or lost revenue. This also applies to smoking on room balconies/terraces.

7 Room Keys and Liability for Loss
7.1 The guest receives a room key with key fob upon check-in. A second key may be issued upon request. Keys must be handled with care and not given to third parties.
7.2 All keys must be returned to reception upon check-out. Return by mail is only permitted with prior agreement.
7.3 In case of loss or failure to return keys (e.g., taking them after departure without returning them), a flat compensation fee of EUR 150.00 per key applies. The guest may prove that no or significantly lower damage occurred. The hotel may claim higher proven damages.

8 Hotel Liability
8.1 The hotel is liable for damages resulting from injury to life, body, or health caused by the hotel. It is also liable for other damages caused by intentional or grossly negligent breaches of duty, or by negligent breaches of typical contractual obligations. The same applies to legal representatives and vicarious agents. Further claims are excluded unless otherwise stated in this clause. If disruptions or defects occur, the customer must notify the hotel immediately so that remedial action can be taken.
8.2 The hotel is liable for items brought into the hotel in accordance with statutory provisions. The hotel recommends using the room or hotel safe. If the guest wishes to bring money, securities, or valuables exceeding EUR 800, or other items exceeding EUR 3,500, a separate safekeeping agreement is required.
8.3 If a parking space is provided in the hotel garage or parking lot, no storage contract is created. The hotel is only liable for loss or damage to vehicles and contents in accordance with clause 8.1.
8.4 Wake-up calls are executed with utmost care. Messages, mail, and packages for guests are handled with care. The hotel delivers, stores, and forwards them upon request and for a fee. Liability follows clause 8.1.
8.5 Use of the 24-hour fitness studio is at the guest’s own risk. The hotel assumes no liability for accidents, injuries, or damages related to the use of fitness facilities.

9 Miscellaneous
9.1 Commercial use of photographs or video recordings taken on hotel premises requires the hotel’s written consent.
9.2 Animals may only be brought into the hotel with prior approval and for an additional fee.
9.3 If the hotel procures technical or other equipment from third parties at the customer’s request, it acts in the name, on behalf, and at the expense of the customer. The customer is liable for proper handling and return and indemnifies the hotel from third-party claims.

10 Final Provisions
10.1 Amendments and supplements to the contract, acceptance of the application, or these Terms and Conditions should be made in text form. Unilateral amendments by the customer are invalid.
10.2 Place of performance and payment, and exclusive place of jurisdiction in commercial transactions, is the location of the hotel. If a contracting party meets the requirements of § 38 (2) ZPO and has no general domestic place of jurisdiction, the hotel’s location applies.
10.3 German law applies. The UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules do not apply.
10.4 If individual provisions of these Terms and Conditions are invalid or void, the validity of the remaining provisions remains unaffected. Statutory provisions apply otherwise.

Panorama Hotel & Service GmbH
Wald & Schlosshotel Friedrichsruhe – july 2025

1 Scope of Application
1.1 These Terms and Conditions apply to contracts for the rental of conference, banquet, and event rooms of the hotel for the purpose of holding events such as banquets, seminars, meetings, exhibitions, presentations, and similar functions, as well as to all related services and deliveries provided by the hotel to the customer.
1.2 The subletting or re-letting of the rooms, areas, or display cases provided, as well as the hosting of job interviews, sales events, or similar activities, requires the prior consent of the hotel in text form. Section 540 (1) sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer.
1.3 The customer’s general terms and conditions shall only apply if expressly agreed in advance.

2 Conclusion of Contract, Contracting Parties, Liability, Limitation Period
2.1 The contracting parties are the hotel and the customer. The contract is concluded upon the hotel’s acceptance of the customer’s request. The hotel may confirm the event booking in text form at its discretion.
2.2 The hotel is liable for damages resulting from injury to life, body, or health caused by the hotel. It is also liable for other damages caused by intentional or grossly negligent breaches of duty, or by negligent breaches of typical contractual obligations. The same applies to legal representatives and vicarious agents. Further claims are excluded unless otherwise provided in clause 9. If disruptions or defects occur, the customer must notify the hotel immediately so that remedial action can be taken. The customer must also inform the hotel in good time of the possibility of unusually high damages.
2.3 All claims against the hotel are subject to the statutory limitation periods.

3 Services, Prices, Payment, Set-Off
3.1 The hotel is obligated to provide the services ordered by the customer and confirmed by the hotel.
3.2 The customer is obligated to pay the agreed or applicable prices of the hotel for these and any additional services used. This also applies to services commissioned by the customer directly or via the hotel that are provided by third parties and paid for in advance by the hotel. This includes, in particular, claims from copyright collecting societies.
3.3 The agreed prices include the taxes applicable at the time of contract conclusion. If VAT or local charges affecting the service are introduced, changed, or abolished after contract conclusion, prices will be adjusted accordingly. For consumer contracts, this applies only if more than four months lie between contract conclusion and contract performance.
3.4 Invoices without a due date are payable within fourteen days of receipt without deduction. The hotel may demand immediate payment of due amounts at any time. In case of default, the hotel may charge statutory default interest. The hotel reserves the right to prove higher damages.
3.5 Upon contract conclusion, the hotel may require an appropriate advance payment or security deposit, such as a credit card guarantee. The amount and due dates may be agreed in text form.
3.6 In justified cases, such as customer payment arrears or contract expansion, the hotel may demand an advance payment or security deposit—even after contract conclusion and up to the start of the event—or increase an already agreed deposit up to the full agreed remuneration.
3.7 The customer may only set off or offset claims that are undisputed or legally established.

4 Withdrawal by the Customer (Cancellation)
4.1 The customer may withdraw from the contract only if a contractual right of withdrawal has been expressly agreed, a statutory right of withdrawal exists, or the hotel expressly consents to contract termination. Any agreement on withdrawal rights or consent to termination should be made in text form.
4.2 If a deadline for free cancellation has been agreed, the customer may withdraw without payment obligations until that date. The right expires if not exercised by the agreed deadline.
4.3 If no withdrawal right exists or it has expired, and the hotel does not agree to termination, the hotel retains its claim to the agreed remuneration even if the customer does not use the services. The hotel must offset income from re-letting the rooms and saved expenses. Saved expenses may be calculated as flat rates in accordance with clauses 4.4, 4.5, and 4.6. The customer may prove that the hotel’s claim did not arise or is lower. The hotel may prove higher damages.
4.4 If the customer withdraws between the 8th and 4th week before the event date, the hotel may charge 35% of the lost food revenue in addition to the agreed room rental. For later cancellations, 70% of the food revenue may be charged.
4.5 Food revenue is calculated as: agreed menu price × number of participants. If no menu price has been agreed, the lowest-priced 3‑course menu from the current event offer will be used.
4.6 If a conference package per participant has been agreed, the hotel may charge 60% of the package price × number of participants for cancellations between the 8th and 4th week, and 85% for later cancellations.

5 Withdrawal by the Hotel
5.1 If a free cancellation period has been agreed for the customer, the hotel may also withdraw within this period if other requests for the booked event rooms exist and the customer does not waive the cancellation right upon hotel inquiry within a reasonable deadline.
5.2 If an agreed or required advance payment or security deposit is not made even after a reasonable grace period, the hotel may withdraw from the contract.
5.3 The hotel may also withdraw for objectively justified reasons, particularly if: – force majeure or circumstances beyond the hotel’s control make contract performance impossible; – event rooms were booked under misleading or false information or by concealing essential facts (e.g., customer identity, solvency, purpose of event); – the hotel has reason to believe that the event may endanger smooth operations, safety, or the hotel’s public reputation, without being attributable to the hotel’s sphere of control; – the purpose or reason for the event is unlawful; – clause 1.2 is violated.
5.4 A justified withdrawal by the hotel does not entitle the customer to damages.

6 Changes in Number of Participants and Event Times
6.1 An increase in the number of participants by more than 5% must be communicated to the hotel no later than five working days before the event and requires the hotel’s consent, which should be given in text form. Billing will be based on the actual number of participants, but at least 95% of the increased number. If the actual number is lower, the customer may reduce the price by proving saved expenses.
6.2 A reduction in the number of participants by more than 5% should be communicated to the hotel as early as possible, but no later than five working days before the event. Billing will be based on the actual number of participants, but at least 95% of the last agreed number. Clause 6.1 sentence 3 applies accordingly.
6.3 If the number of participants is reduced by more than 10%, the hotel may reassign the confirmed rooms, taking into account any differing room rental fees, unless this is unreasonable for the customer.
6.4 If the agreed start or end times of the event change and the hotel consents, the hotel may charge for the additional service readiness, unless the hotel is at fault.

7 Bringing Food and Beverages
The customer may not bring food or beverages to events. Exceptions require an agreement with the hotel. In such cases, a contribution to cover overhead costs will be charged.

8 Technical Equipment and Connections
8.1 If the hotel procures technical or other equipment from third parties at the customer’s request, it acts in the name, on behalf, and at the expense of the customer. The customer is liable for proper handling and return and indemnifies the hotel from third-party claims.
8.2 The use of the customer’s own electrical equipment on the hotel’s power network requires the hotel’s consent. Any disruptions or damage caused by such equipment shall be borne by the customer unless the hotel is responsible. The hotel may charge a flat fee for electricity consumption.
8.3 With the hotel’s consent, the customer may use their own telephone, fax, and data transmission equipment. The hotel may charge a connection fee.
8.4 If the customer’s own equipment renders hotel equipment unusable, the hotel may charge a compensation fee.
8.5 The hotel will remedy disruptions to technical or other equipment provided by the hotel as quickly as possible. Payments may not be withheld or reduced unless the hotel is responsible for the disruption.

9 Loss or Damage to Items Brought In
9.1 Items brought into the event rooms or hotel by the customer, including personal belongings, are stored at the customer’s risk. The hotel assumes no liability for loss, destruction, or damage, including financial loss, except in cases of gross negligence or intent. This does not apply to damages resulting from injury to life, body, or health. Cases in which safekeeping is a typical contractual obligation are also excluded from this limitation.
9.2 Decorations brought by the customer must comply with fire safety regulations. The hotel may require official proof. If proof is not provided, the hotel may remove the materials at the customer’s expense. Due to possible damage, the placement and installation of items must be coordinated with the hotel.
9.3 Items brought in must be removed immediately after the event. If the customer fails to do so, the hotel may remove and store them at the customer’s expense. If items remain in the event room, the hotel may charge a reasonable usage fee for the duration of the obstruction.

10 Customer Liability for Damages
10.1 If the customer is an entrepreneur, they are liable for all damage to the building or inventory caused by event participants, visitors, employees, third parties within their sphere, or by the customer themselves.
10.2 The hotel may require an appropriate security deposit, such as a credit card guarantee.

11 Final Provisions
11.1 Amendments and supplements to the contract, acceptance of the application, or these Terms and Conditions should be made in text form. Unilateral amendments by the customer are invalid.
11.2 Place of performance and payment, and exclusive place of jurisdiction in commercial transactions, is the location of the hotel. If a contracting party meets the requirements of § 38 (2) ZPO and has no general domestic place of jurisdiction, the hotel’s location applies.

Panorama Hotel & Service GmbH Wald & Schlosshotel Friedrichsruhe – july 2025

1 Scope of Use
The member is entitled, in accordance with their membership type, to use the available spa and fitness facilities during official opening hours and in compliance with the house rules.

2 Access
Use of the spa facilities is only permitted after check‑in and upon presentation of a valid membership card.

3 Membership Fee
The annual membership fee is due at the beginning of the membership term. Partial payments are not permitted.

4 No Refund for Non‑Use
Failure to use the spa facilities does not entitle the member to a reduction or refund of the agreed membership fee.

5 Personal Membership
Membership is personal and non‑transferable.

6 Additional Benefits
Additional services included in the membership are non‑transferable and expire at the end of the membership year. Remaining balances do not carry over into membership renewals.

7 Cancellations of Treatments
If you need to cancel an appointment for personal reasons, please inform us in good time. From twelve hours before the start of the treatment, 50% of the treatment price will be charged; from six hours before the start, the full treatment price will be charged. Failure to appear will also result in the full treatment price being charged.

8 Temporary Closures
In the event of temporary spa closures of up to two weeks per year (e.g., for cleaning or repairs), the member is not entitled to refunds. For longer closures, the contract is automatically extended by the duration of the closure. Further claims are excluded.

9 Liability
The hotel assumes no liability for damages suffered by the member while using the club facilities, particularly due to theft, accidents, illness, or similar events.

10 Membership Pause Due to Illness
In case of illness lasting at least four weeks, the membership may be paused for the duration of the illness upon presentation of a medical certificate (excluding certificates of temporary sports unfitness). The request must be submitted at the spa reception within one month of the onset of illness.

11 Renewal
Membership is automatically renewed for another 12 months unless terminated in writing at least 28 days before the end of the membership term.

12 Early Termination
Early termination is only possible in cases of pregnancy, relocation making travel to the spa unreasonable, or permanent health conditions certified by a physician.

13 Loss of Membership Card
Loss of the membership card must be reported immediately. A replacement card will be issued for a fee of EUR 25.

14 Conduct Rules
Members are expected to observe general rules of courtesy and quiet. The use of mobile phones with cameras, especially photographing other guests, is strictly prohibited. Violations may result in immediate termination of membership without compensation.

15 Supplementary Provisions
The General Terms and Conditions of Wald & Schlosshotel Friedrichsruhe apply in addition.

1 Rental Agreement
1.1 By accepting the parking ticket and/or entering the parking garage or hotel parking area (“parking area”), a rental agreement is concluded between the hotel and the renter for the desired parking duration within the opening hours in accordance with these terms. 1.2 Neither surveillance nor safekeeping is part of this agreement. The hotel assumes no custody or special duty of care for items brought in by the renter.

2 Use of the Parking Area
2.1 The renter must exercise due care and comply with posted traffic and safety regulations. Instructions from hotel staff relating to safety or house rules must be followed immediately. The provisions of the German Road Traffic Regulations (StVO) apply accordingly. 2.2 Vehicles may only be parked within marked spaces and not in spaces reserved for long‑term users. The hotel may relocate improperly parked vehicles at the renter’s expense. A flat fee may be charged; the renter may prove lower costs. 2.3 The hotel may remove the renter’s vehicle in cases of imminent danger. 2.4 The renter is advised to lock the vehicle carefully and not leave valuables inside. 2.5 Opening hours are posted on site.

3 Safety and Order Regulations
3.1 Driving in the parking area is limited to walking speed. 3.2 The following are prohibited: smoking or open flames; storage of fuel or flammable items; unnecessary engine idling; parking vehicles with leaking tanks or carburetors; refueling, repairs, washing, or interior cleaning; draining coolant, fuel, or oil; distributing advertising materials. 3.3 Staying in the parking area is only permitted for parking, loading/unloading, or retrieving vehicles. 3.4 The renter must immediately clean any contamination they cause.

4 Fees and Parking Duration
4.1 Parking fees and permitted parking duration are based on the posted price list. 4.2 Maximum parking duration is one month unless otherwise agreed. 4.3 After exceeding the maximum duration, the hotel may remove the vehicle at the renter’s expense if written notice with a two‑week deadline has been given without result, or if the vehicle’s value clearly does not exceed the outstanding fees. The hotel is entitled to fees according to the price list until removal. 4.4 If the parking ticket is lost, at least one daily fee will be charged unless the renter proves a shorter stay or the hotel proves a longer one. 4.5 The hotel may verify authorization to retrieve the vehicle. Proof may be provided by presenting the parking ticket or other evidence. 4.6 If the renter uses more than one parking space, the hotel may charge the full fee for each occupied space.

5 Hotel Liability
5.1 The hotel is liable only for damages demonstrably caused intentionally or through gross negligence by the hotel or its agents. This limitation does not apply to injury to life, body, or health, or breaches of essential contractual obligations. 5.2 The renter must report any damage to their vehicle to the hotel immediately. 5.3 The hotel excludes liability for damages caused by other renters or third parties, including damage, destruction, or theft of the vehicle or items inside or attached to it. 5.4 If the renter is a hotel guest and the hotel parks or retrieves the vehicle upon request, this does not constitute a safekeeping contract. Any damage caused to other vehicles must be settled through the renter’s motor liability insurance. The hotel and its driver are not liable for damage to the renter’s own vehicle or financial disadvantages (deductibles, premium increases), unless caused intentionally or through gross negligence.

6 Renter Liability
6.1 The renter is liable for damages culpably caused by themselves, their agents, or accompanying persons. Such damages must be reported to the hotel before leaving the parking area. 6.2 The renter is liable for cleaning costs resulting from contamination caused by them as defined in clause 3.2.

7 Lien, Right of Retention, Disposal
7.1 The hotel has a statutory lien and right of retention on the renter’s vehicle for claims arising from the rental agreement. 7.2 The hotel may remove and/or dispose of vehicles or trailers without license plates if the renter has been warned and fails to comply within a reasonable deadline. No warning is required if the renter cannot be identified despite reasonable efforts. The renter is entitled to any surplus proceeds after deduction of costs and outstanding fees. 7.3 The renter remains liable for all costs incurred.

Panorama Hotel & Service GmbH Wald & Schlosshotel Friedrichsruhe – july 2025